Policies
About Our Policies
We hate saying no, but sometimes we have to!
A lot of effort goes into each session: top quality equipment, highly trained techs, support staff, and a comfortable environment.
Our strict policies are the only way we can keep our pricing affordable.
No Lab Coats Here!
We make sure that every scan is a relaxing and peaceful experience for families to bond with their unborn babies, but this is not a medical procedure!
We want to make perfectly clear that an elective prenatal ultrasound provided by Enlightened 4D Imaging does not replace the ultrasounds you receive at your doctor’s office. You must be receiving treatment with a healthcare provider for prenatal care.
Cell Phones/Cameras
Cameras are not permitted during sessions and can interfere with our equipment. Please turn off or silence cell phones during sessions, failure to due so many result in an early conclusion of your scan.
Refunds
We do not give refunds or guarantees. We cannot guarantee results, but we can guarantee we will do our best in every situation.
We will give you clear explanation as to what is going on with each session.
If you are within the recommended stage of pregnancy, and the session is difficult, we may offer a return visit at no charge.
If we feel that a return session may not improve the issue, we reserve the right to offer a discount on other services.
Cancellations
We require a 48 hr notice for all cancellations at our facility. If we receive less then a 48 hrs notice we have a $50.00 cancellation fee, and future appointments will require an advance non-refundable payment. The $50.00 fee will be waived if you rebook and prepay at the time of cancellation.
No Shows
If you don’t show up for your session, or give less then 48 hours notice, we will charge a $50.00 no show fee and require a full non-refundable prepayment for any future services.
Packaged Sessions & Return Visits
If you’re returning due to an uncooperative baby, or If you have a multi-scan package, the cancellation policy still applies. If you cancel without 48 hours notice, or no show, your session will not be repeated. You will be required to pay for additional appointments.
Tardiness
Please plan to be ten minutes early for your session. Please plan ahead for traffic for both you and your party.
If you are late we will do what we can to get you as much scan time as possible, but time beyond your scheduled appointment can rarely be allotted.
Please call ahead if your running late. If we have notice that you are running late, we can try to move someone else ahead so that you can get your full scan time.
We cannot wait for other members of your party who are running late.
We always retain the right to make decisions on a per-case basis. While we are sympathetic to individual situations, we have a larger obligation to keep our appointments running on time, so very few exceptions can be made.